In The Know
Social Security Field Office Service Changes Coming Later This Year
To meet increasing service demands despite shrinking budgets, Social Security has invested in technological innovations offering more convenient, cost-effective and secure options for the public. Considering these factors, Social Security is making some service changes in our field offices across the country.
On August 1, 2014, Social Security will stop offering Social Security number printouts. Also, on October 1, 2014, our offices no longer will issue benefit verification letters. As a result of these changes, we ask agencies and organizations that routinely need access to these materials to use the data exchanges specifically developed for this purpose.
Social Security has collaborated with other federal, state and local agencies to build hundreds of robust data exchanges during the past few years. Today, Social Security provides more than 1.6 billion electronic verifications of Social Security numbers or benefit information to employers, state and local agencies, and other authorized third parties. Agencies and organizations should use available data exchanges to get the necessary verifications.
People needing proof of their Social Security or Supplemental Security Income benefits can get verification letters online instantly through a my Social Security account at www.socialsecurity.gov/myaccount. They also can get one mailed to them by calling our toll-free number, 1-800-772-1213 (TTY 1-800-325-0778).
Upcoming Scheduled Maintenance May Cause Service Interruption
Due to regularly scheduled maintenance, there may be sporadic availability of images on the OnLine Teller accounts over the weekend of February 22nd and 23rd.
More specifically, beginning Saturday, February 22 at 12:00 A.M. CDT through Monday, February 24th at 3:00 A.M. CDT, you may not have access to images on internet banking (OnLine Teller).
Upcoming Scheduled Maintenance May Cause Service Interruption
Due to regularly scheduled maintenance, there may be sporadic availability of images on the OnLine Teller accounts over the weekend of February 16th and 17th.
More specifically, beginning Saturday, February 16 at 12:00 A.M. CDT through Monday, February 18th at 3:00 A.M. CDT, you may not have access to images on internet banking (OnLine Teller).
E Statement Additional Recipients
The LSB internet banking (OnLine Teller) customer can select parties in addition to themselves to receive their E Statements, such as bookkeepers, accountants, spouses, etc.
To accomplish this, the LSB OnLine Teller customer needs to login to their OnLine Teller account, click on the E Statements tab, then click on the sub tab “Additional Recipients”. Create a user name, enter the recipient’s email address and an access PIN which will be the recipient’s password. Next, assign what documents you would like your new recipient to receive, then “save”. When the E Statement is ready, the new recipient will receive an email along with a PDF shell login to enter their user name and access PIN or password.
As debit and credit card fraud is becoming more prevalent, consumers and banks are wondering how they can prevent this type of fraud. There may be an answer to problems with debit and credit card fraud coming in the future. Many industrialized countries use a technology called EMV or chip technology. This technology could protect consumers from this type of fraud. EMV is named after the inventors of the technology Europay, MasterCard, and VISA. This technology would put a chip in debit and credit cards and do away with the magnetic strips we currently use in the United States. Magnetic strip cards are easily copied (skimmed) with a card reader. Chip technology cards are much harder to duplicate. The United States is one of the few industrialized countries that have not made the switch to EMV card technology. The goal is to make the switch by October of 2015. One reason the United States is slow to make the switch is because of the cost to change to EMV cards. The cost of this transition is estimated between 5 billion and 13 billion dollars. The reason the switch is so costly is because new cards will need to be issued, banks will need new ATM machines, and merchants will need new card readers, not to mention the cost of education. Even though this technology is very costly, it comes with many benefits. The most important benefit is the increased security for card users. Some of the other benefits include mobile payments and one card could have multiple accounts linked to it. Once the switch has been made, merchants who do not have the new chip technology card readers may be held liable for card fraud that could have been prevented with EMV technology.
OnLine Teller – coming soon, new password requirement!
Starting February 1, 2014 and moving forward, passwords for our OnLine Teller accounts will have the following new requirement:
- They must have 1 letter, 1 number and 1 special symbol
Existing conditions that will remain after February 1, 2014 are:
- They must be a minimum of 8 characters and a maximum of 25 characters
- They will not be case sensitive
- They cannot replicate your two previous passwords
The next time your password expires and you are prompted to create a new one; the above requirements will be explained and in effect.
This new requirement was recommended by our information technology auditors and we feel it is important to your security. Thank you for banking with us!
Updated Information Regarding the Target Breach
From Target directed to REDcard holders:
- You do not need to call Target unless you found charges on your account that you didn’t make.
- You will not be held liable for any fraudulent charges.
- We (Target) have made changes to our REDcard fraud detection and authorization procedures to further protect you.
- We (Target) are offering free credit monitoring for one year to every single person who was impacted by this crime. We will give you more information about that soon.
From Libertyville Savings Bank’s Software Provider directed to LSB as card issuer:
- Both networks (MasterCard and Visa) believe that the compromise dates are between 11/27 and 12/15.
- The information compromised was Card Number, Customer Name, Expiration Date and CVV (3 digit security code on the back of the card).
- Forensic research continues to ensure PIN data was not compromised and no reports of PIN fraud have been received.
- Approximately 41,000 point of sale terminals (retail checkout machines) were possibly affected.
- Only Target stores in the U.S. were involved in the compromise.
- 53% of the fraud that has attributed to this compromise had been card present transactions (not internet or phone transactions, the card had to be swiped through a machine).
- Alerts of affected cards have all been distributed by MasterCard and Visa.
- Both networks (MasterCard and Visa) require fraud reporting to be completed on all fraudulent transactions.
- It is too early in the compromise to discuss holding Target liable for Issuer losses.
Virtual Deposit Ticket
With our latest technology advancement at the teller line, if you make a deposit without providing a deposit ticket, your image for that deposit will be what we call a “Substitute Image or Virtual Document”. The deposit will credit your account just fine, but the virtual deposit ticket will not provide a listing of what items made up your deposit. So, if you need a record of the items that you are depositing, you should use a paper deposit ticket and list those items or keep record of them some other way(i.e. QuickBooks, Quicken, Excel Spreadsheet, Copies) prior to depositing. Thank you!
Change of Address Forms – Required!
To change your address with us, by law we must have a signed change of address form. Changing your address with the postal service or the address on your checks is not sufficient. Please let us know if your address will or has changed and we will help you with a change of address form. Thank you!
Kudos to the LSB Team on handling the Target store card compromise challenge! On Friday morning, December 20th, our team received a list of over 250 LSB customers that were affected by the breach. By 8:00 pm Friday night, all of our customers had been contacted. Their new debit cards were printed and ready for customer pick up Saturday morning. We know this could’ve been a serious inconvenience for our customers during this holiday time. Thanks to the ability of our new software, instant issue debit cards saved the day.
Jill Burnett – CEO LSB
Last Processing Day for LSB
Our last processing day for 2013 is Tuesday December 31, 2013. All bank transactions that you want included in 2013 business, need to be at any one of our locations by
12:00 pm on Tuesday, December 31, 2013. Any mail or night drop left after we close at noon will be processed on January 2, 2014.
All internet banking transactions will be accepted for 2013 business
until our normal cut off time of 4:00 pm.
Target Credit and Debit Card Breach
Yesterday morning Target announced that as many as 40 million customers who shopped at Target from November 27th through December 15th using credit and debit cards, the card information was compromised. Target said that customers who made purchases at its U.S. stores during that time frame should call them at 866-852-8680. On-line purchases have not been affected.
As soon as the bank receives the list of our customers who have been affected by this, we will contact each customer immediately, cancel your card and issue you a new one. If you do not hear from us, your card was not compromised.
Libertyville Savings Bank
With Christmas shopping going on now, I felt we should be reminded to keep our personal information safe. Identity theft has become a serious problem and if you become a victim it can turn your whole world upside down. The criminals are very ruthless and go to extremes to get your personal information.
Here are some ways to protect your personal information and identity:
- Read your credit reports. You have a right to a free credit report every 12 months from each of the three major credit reporting companies. To order go to annualcreditreport.com or call 1-877-322-8228.
- Shred all documents that show personal financial and medical information before you throw them away.
- Don’t respond to email, text and phone messages that ask for personal information.
- Read your bank, credit card, and account statements. If a statement has mistakes or doesn’t come on time, contact the business.
- Create passwords that mix letters, numbers, and special characters. Don’t use the same password for more than one account.
- If you shop or bank online, use websites that protect your financial information with encryption. An encrypted site has “https” at the beginning of the web address; “s” stands for “secure”.
- If you use a public wireless network, don’t send information to any website that isn’t fully encrypted.
- Use anti-virus and anti-spyware software, and a firewall on your computer.
- Set your computer’s operating system, web browser, and security system to update automatically.
These are some helpful hints to protect yourself. And, if you do find that someone has stolen your identity, please be sure to contact us at the bank. We have procedures in place to help people begin the process of notifying authorities and getting alerts put on your credit reports. We also have a credit monitoring product called Identity Theft Shield to protect you for a small monthly fee.
Merry Christmas and Happy New Year
Dena Clark, VP
How to save your E Statements to a flash or thumb drive:
Insert flash or thumb drive into the USB port of your computer. Make note of what drive letter your computer assigns it. Login to OnLine Teller. Click on the E Statements tab. This will list out all E Statements that are available to you. Choose the E Statement that you want to save and click on view. There will be a popup that displays at the bottom of your screen that says “open, save or cancel”. Click on the arrow to the right of the word save and choose “save as”. This will pop up another box, click on computer and choose the drive letter assigned to your flash or thumb drive, change the filename if you want, and click save. Continue this for any and all E statements you want to save on the flash or thumb drive. When you are finished logoff of OnLine Teller, then click on your start button, click on computer, and right click on the drive letter your flash or thumb drive was assigned and click eject. Now it is safe to unplug your flash or thumb drive.
(10/24) Police Chief Harvey Warns Citizens To Be Aware Of Scammers
The Fairfield Police Department has received several calls from citizens saying they received phone calls and the caller is requesting personal information such as social security numbers and bank account information. In one instance the caller was told the social security office needed to send the person a new social security card and needed the above mentioned information. In a second instance the called asked the person for personal information in order to set up a Paypal account for the local citizen.
Remember banks will never call a person and ask for bank account information or personal information. A bank will ask you to verify security information. If in doubt hang up and call your bank or go to the bank in person.
The social security office does not periodically send out new social security cards. The social security office only issues a new card if a request is made in person in the office with at least two forms of identification.
Additionally, Paypal accounts are done online and the company has never called people asking them if they want to sign up. The caller is trying to trick you info providing personal information.
The older scams include citizens receiving calls they have won a cash prize, inherited money from someone they don’t know, or have won the lottery. Again, the caller is trying to obtain personal information to defraud you. If it is too good to be true, it is probably a scam. Never give out any personal information over the phone.
Iphone App is now available for Mobile Banking
You can locate the Iphone app on your apple mobile device by searching under Iphone apps for Libertyville Savings Bank in the Itunes store. Our Android app is available by searching Libertyville Savings Bank in the Google Play store. As always you can still go to www.lsbmb.com on any mobile device to login without an app. Remember you use your existing user id and password you have for internet banking.
Libertyville Savings Bank receives 2013 Iowa Excellence Award
October 2nd 2013 – Libertyville Savings Bank has been selected for the 2013 Iowa Excellence Award amongst all its peers and competitors by the Small Business Institute for Excellence in Commerce (SBIEC).
Each year the SBIEC conducts business surveys and industry research to identify companies that have achieved demonstrable success in their local business environment and industry category. They are recognized as having enhanced the commitment and contribution of small businesses through service to their customers and community. Small businesses of this caliber enhance the consumer driven stature that Iowa is renowned for.
Libertyville Savings Bank has consistently demonstrated a high regard for upholding business ethics and company values. This recognition by SBIEC marks a significant achievement as an emerging leader within various competitors and is setting benchmarks that the industry should follow.
As part of the industry research and business surveys, various sources of information were gathered and analyzed to choose the selected companies in each category. This research is part of an exhaustive process that encapsulates a year long immersion in the business climate of Iowa.
The SBIEC is a leading authority on researching, evaluating and recognizing companies across a wide spectrum of industries that meet its stringent standards of excellence. It has spearheaded the idea of independent enterprise and entrepreneurial growth allowing businesses of all sizes to be recognized locally and encouraged globally.
Particular emphasis is given to meeting and exceeding industry benchmarks for customer service, product quality and ethical practices. Industry leading standards and practices have been developed and implementation of the same has been pioneered by the dedicated efforts of the business community and commerce leadership.
More information on SBIEC can be found at www.sbiec.org
How to tell if a bill is counterfeit?
1. Look for security features on the bill. Each of the following bills $5, $10, $20, $50 or $100 has a security strip running from top to bottom. The strip says USA and the denomination of the bill. These denominations of bills also have a watermark on them. Hold the bill up to the light and a watermark image of the person who is on the front of the bill should appear on the right side of the bill. The watermark can be seen from both sides of the bill.
2. Feel the texture of the bill. Counterfeit bills have a slick feel to them. Most counterfeit bills feel like wax paper.
3. Compare the bill with another bill of the same denomination and series. Counterfeit bills are usually a little smaller in size when comparing them to a regular bill.
4. Look for colored fibers in the paper. All U.S. bills have tiny red and blue fibers embedded in the paper.
5. Examine the serial numbers on the bill. Make sure the numbers on the bill match. Counterfeit bills have serial numbers that are not evenly spaced.
Syrian Electronic Army (SEA) Spear Phishing Activity Indicators
The FBI has released an alert containing detailed information on the malicious online activities of the Syrian Electronic Army (SEA). The following information can be shared with your supervised institutions.
The SEA is a pro-regime hacker group that has, in the past several months, successfully compromised multiple high-profile US media outlets and websites. Recent activity has been executed through successful spear phishing efforts. The FBI assesses the possibility of US military action in Syria may lead to further escalation of computer network operations by pro-regime or other aligned cyber actors.
Every organization is at risk of being the target of a spear phishing e-mail. Malicious actors craft e-mails that appear to be from a legitimate source to lure victims into providing login credentials. The e-mails contain a hyperlink that appears to be legitimate; however, the user is directed to a credential harvester that looks like a legitimate Outlook Web Access (OWA) or other login page.
The FBI has identified twenty phishing domains and IP addresses utilized by SEA actors, as well as four “watering hole” sites. The FBI is distributing this information to enable network defense activities and to reduce the risk of similar attacks in the future. The FBI recommends that your organization help victims identify and block these phishing domains. The FBI will continue to provide additional domains as they are identified. Below the spreadsheet contains attack indicators including phishing domains, IP addresses registrant information, web site domains etc.
||Hostinger International Ltd
||Hostinger International Ltd
||The Tannery (UK)
||Epic Notion (Ghana)
||Hostinger International Ltd
||Gulcan Hercicek (Turkey)
|Watering Hole Sites
|SEA Web site Domains
|SEA Web site Domain IPs
To set up Text Banking login to OnLine Teller click on the options tab then mobile settings, then text mobile settings.
Here are the commands for Text Banking:
Bal=All Acct Bal
Bal Acct Name=Single Acct Bal
Hist=All Accts Recent Activity
Hist Acct Name=Single Acct Activity
Password protecting your mobile devices and tablets:
Last week I attended a meeting put on by a law firm. One of the presentations was on mobile banking and the security relating to that. One recommendation was given multiple times…. password-protect your mobile phone and tablet. It is estimated that over 54% of users do not have their devices password-protected. Something as easy as that will go a long way in protecting your information in the chance you lose your device!
Beware: A scam is in operation where a caller says you have won a sweepstakes of a large amount of money. All you have to do is call a phone number and meet someone to get your “green card” after you pay them $400 in cash.
Bill Pay Maintenance
The bill pay website will be down for maintenance between 10:00PM CST on Friday, July 12th through 6:30AM CST on Monday, July 15th. If you still experience bill pay website issues after this timeframe, please call 866-215-3156 for bill pay related questions.
You have the option to change the lay out of your checking account statement. If you would prefer the following layout, please contact any of our offices to have the changed completed. Thanks for banking with Libertyville Savings Bank.
Installment Loan Payments:
If you have an installment loan payment at Libertyville Savings Bank, which means any loan that has scheduled payment either weekly, bi weekly, monthly, quarterly or annually, amounts that you pay above and beyond the regular required amount, will all be applied to principal. Also, please note, your next payment will be due at its regularly scheduled time.
Example: You have a car loan that calls for $100.00 monthly payments. Each month you pay $150.00 or $50.00 extra. The extra $50.00 that you pay will reduce the principal amount owed and payoff your loan faster, however you will still owe the next full payment the next month. The extra amount will not bump your payment date ahead and allow you to skip a payment.
If you want to pay ahead, you need to contact your loan officer.
Past E-Statements are now available on OnLine Teller!
Jack Henry has completed converting over our old E statements for customers to be able to access through the new interent banking site. They are now avaliable for our customers. Jack Henry converted over the last 3 statements in 2011, all of 2012 and year to date 2013.
Important – Please read!
** E Statement Customers **
This is your interim bank statement.
This time only – you will not receive it electronically.
Due to an upgrade to our banking software currently in progress, every LSB checking account holder is receiving a bank statement with transactions through May 17, 2013.
This paper statement is a one-time occurrence due to the software upgrade. You are still registered as an E Statement customer and moving forward, you will continue to receive your future statements electronically.
Year-to-date 2013 E Statements (including this interim statement) will be transferred to the new OnLine Teller internet banking service in the near future. You will receive an email when that information is accessible.
We apologize for any inconvenience this may cause and appreciate your patience during the upgrade. No service charges will be assessed on any statements during the month of May, 2013.
We appreciate your business. Thank you for banking with us!
Libertyville Savings Bank
Mobile Banking Users: Extremely Important! Please read.
Following the upgrade to our banking technology that will take place over the 3rd weekend in May, our mobile banking service will change. If you use an app, you will need to delete it and re-install. If you use an Android phone, please go to the Google Play Store to download the new app. For an IPhone go to App Store. Effective May 20th, you will need to re-enroll for our mobile banking service at www.lsbmb.com or through your newly installed Libertyville Savings Bank app.
Thank you so much for your patience and understanding during this upgrade! We appreciate your business.
Internet Banking Download Users: Extremely Important! Please read.
Attention internet banking customers. On May 20th, 60 days of viewable history will be transferred to our updated system. Starting May 20th going forward, our viewable history will be changing to 90 days. We recommend any customer downloading information from our site to have it completed prior to May 17th.
Thank you so much for your patience and understanding during this upgrade! We appreciate your business.
Bill Pay Customers: Extremely Important! Please read.
Due to the upgrade to our banking technology taking place over the 3rd weekend in May, our bill payment service will change.
Bill pay will be unavailable starting Friday afternoon, May 17th and can be accessed again Monday morning, May 20th after signing into the new internet banking service described in a previous email. All of your payees and automatic or recurring payments will carry over to the new system.
Bill payment customers will not be able to initiate payments between May 13th and May 20th. Payments initiated prior to May 13th and scheduled to be processed between May 13th and May 17th will occur successfully.
Thank you so much for your patience and understanding during this upgrade! In order for us to facilitate your questions or concerns in the most efficient manner, please direct them to email@example.com.
Internet Banking Customers: Extremely Important! Please read.
Due to the upgrade to our banking technology taking place over the 3rd weekend in May, our internet banking service will change.
Internet banking will be unavailable for most of Friday afternoon and evening on May 17th. During the rest of the weekend your existing user ID’s and passwords will still be effective, but the access will be restricted to view-only mode (you will not be able to transact business).
Starting Monday, May 20th, on our website, the new internet banking access link is called OnLine Teller. Existing internet banking customers will use the same ID as you have now, but your password will default to the last 4 digits of the primary account holder’s social security number. You will instantly be prompted to create a new password, you must agree to the terms and conditions, and you may be required to set up new security questions and answers. Your internet banking accounts and history will transfer over.
Thank you so much for your patience and understanding during this upgrade!
This is your new Debit/ATM card issued in conjunction with our banking technology upgrade.
The PIN for this card has been mailed to you in a separate mailing. Existing limits apply.
Your old card will expire at 2:00 a.m., Monday, May 20th and this new card will become effective 9:00 a.m., Monday, May 20th. You must use this card at an ATM machine the first time to activate.
If you have provided any payees or creditors your debit card information for payment, you will need to provide this new card number to those creditors/payees to be effective May 20th.
After June 1, 2013 you may choose your own PIN by using the option at any of our ATM’s and you may exchange this card for a photo debit card (we take your photo) or a personalized debit card (you provide the photo in jpeg form) by visiting any of our 4 locations.
Thank you for banking with Libertyville Savings Bank! We appreciate your business.
On the weekend of May 18th, LSB will be undergoing a comprehensive software upgrade. We’re very excited for the advanced technology this will provide for us to better serve our customers! A copy of the first informational letter is posted here.
Questions may be directed to any of us at LSB. Thank you!
April 15, 2013
Extremely Important – Please read!
RE: LSB Computer Software Upgrade
Dear Valued LSB Customer,
We are thrilled to announce an upcoming improvement to our banking technology! On the third weekend in May, 2013 we will be undergoing a complete and comprehensive upgrade of our banking system software. This will result in many awesome benefits and improvements for our customers including, but not limited to:
Ø real time data processing (your transactions will post to your account upon completion)
Ø real time debit card and ATM transactions (no wait for balancing to see updated transaction activity)
Ø same day, on the spot, issuance of debit cards
Ø deposits will be accepted and credited up until closing time (no more 2pm cut off time)
On Friday, May 17th, 2013 all checking accounts will have a statement processed including activity through May 17th. Depending on your regular checking account statement cycle, you may receive interim partial statements or multiple statements during the month of May. No service charges will be assessed on these statements or your first monthly statement following the software upgrade. To insure monthly checking account statements that cover calendar month dates, please sign up for our E Statements. They are extremely convenient and can be stored electronically for future research and/or reference.
In conjunction with this upgrade, we will be issuing brand new debit cards to all of our debit card holders. At 2:00 a.m., Monday, May 20th your old debit cards will expire and beginning at 9:00 a.m., Monday, May 20th your new cards will be operational. You will receive your new card in the mail mid-May. You will receive an assigned PIN soon after in a separate mailing. You will be able to change your assigned PIN to a PIN of your choice by contacting the bank after June 1st.
We are looking forward to being able to better serve you! Please expect more information to follow regarding how this upgrade may affect you. We appreciate your business. Thank you.