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Practical Answers to Customers' Frequently Asked Questions
We realize that you probably have a lot of questions about Libertyville Savings Bank, and the many specialized products and services we offer our business and personal banking customers. Following are a few Frequently Asked Questions (or “FAQs”) that many of our customers have asked us. We hope these questions and answers are helpful to you, but if after reading them you still need a few answers, we’ll be happy to help. You may e-mail your questions/suggestions to us online using our Contact Us form, or you give us a call at 1-641-472-9839 during regular business hours and speak with one of our friendly banking professionals. We’re here to help answer all of your banking questions.
Q: What is my current account balance?
A: Use our Internet banking or telephone banking 1-877-886-1600 to check your balance anywhere, at any place, at any time. Q: Do I have an automatic deposit coming in today?
A: Both the Internet banking and telephone banking are updated several times a day with all deposits and withdrawals, so you can check your balances throughout the day to verify your funds. Q: How can I find out if a particular check has cleared my account?
A: The fastest way to verify if a check has been posted or has cleared is by signing up for our online banking service. After you sign up, you not only begin to build an online transaction history that’s retained for six months, but you can also check electronically to see which specific checks have been processed… all from the comfort of your home or office—instantly! Q: I need my password reset… what will it be reset to?
A: For access to your Internet banking services, your password will be reset to the social security number (or Federal ID number) that was used to originally sign up (without dashes or spaces). For telephone banking access it will be reset to the last four digits of the social security (or Federal ID number) that the account is listed under. Q: What are your banking hours?
A: At our Fairfield office our lobby hours are Monday through Friday 8:30 a.m. until 4:00 p.m.; and Saturday 8:30 a.m. until noon. Drive-Thru hours are Monday through Thursday 8:00 a.m. until 4:00 p.m.; Friday from 8:00 a.m. until 6:00 p.m.; and
Saturday from 8:00 a.m. until noon. Libertyville lobby hours are Monday through Friday 8:30 a.m. until 2:00 p.m.; and Saturday 8:30 a.m. until noon. Drive-Thru hours are Monday through Friday 8:00 a.m. until 2:00 p.m.; and Saturday 8:00 a.m. until noon. Eldon lobby hours are Monday through Thursday 8:30 a.m. until 2:00 p.m.; Friday 8:30 a.m. until 4:00 p.m.; and Saturday from 8:30 a.m. until noon. Drive-Thru hours are Monday through Friday 8:00 a.m. until 4:00 p.m.; and Saturday from 8:00 a.m. until noon. Keosauqua lobby hours are Monday through Friday 8:30 a.m. until 4:00 p.m.; and Saturday from 8:30 a.m. until noon. Drive-Thru hours are Monday through Friday 8:00 a.m. until 4:00 p.m.; and Saturday from 8:00 a.m. until noon. Q: What is the cut-off time for deposits?
A: It’s 2:00 p.m. at the bank and by telephone, and 1:00 p.m. for Internet banking. Q: What are your instructions for wiring funds?
A: All incoming wires to Libertyville Savings bank are received through the Midwest Independent Bank (MIB) in Jefferson City, MO. MIB’s routing number is 086505273, credit Libertyville Savings Bank’s account #208996, with further credit to our customer by full name and account number. Cost for an incoming wire is $10. Q: Did my Internet transfer go through?
A: Internet transfers are a two-step process. First, you submit them, then you confirm it. You receive a reference number once you’ve successfully completed a transfer—that’s how you know if it went through or if there was a problem. Q: Are today’s memo items included in my total for Internet banking?
A: Memo items are not included in your total because they have not posted to your account. You will need to add and subtract your memo items from the balance provided to you via the Internet. Q: At what time will my online banking account reflect today’s activities?
A: We send updates to Internet banking accounts throughout the day, at 10:00 a.m., 12:00 p.m., and 2:00 p.m.—the final daily file with posted items and balances is sent at 4:00 p.m. If you have any other questions, please stop by the bank,
give us a call at 1-641-472-9839 or contact us by e-mail.
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