Practical Answers to Customers' Frequently Asked Questions
We realize that you probably have a lot of questions about Libertyville Savings Bank, and the many specialized products and services we offer our business and personal banking customers. Following are a few Frequently Asked Questions (or “FAQs”) that many of our customers have asked us. We hope these questions and answers are helpful to you, but if after reading them you still need a few answers, we’ll be happy to help.
You may e-mail your questions/suggestions to us online using our Contact Us form, or you give us a call at 1-641-472-9839 during regular business hours and speak with one of our friendly banking professionals. We’re here to help answer all of your banking questions.
Q: What is my current account balance?
A: Use our Internet banking or telephone banking 1-877-886-1600 to check your balance anywhere, at any place, at any time.
Q: Do I have an automatic deposit coming in today?
A: Both the Internet banking and telephone banking are up to date with all deposits and withdrawals, so you can check your balances throughout the day to verify your funds.
Q: How can I find out if a particular check has cleared my account?
A: The fastest way to verify if a check has been posted or has cleared is by signing up for our OnLine Teller service.
Q: What are your banking hours?
A: At our Fairfield office our lobby hours are Monday through Friday 8:30 a.m. until 4:00 p.m.. Drive-Thru hours are Monday through Thursday 8:00 a.m. until 4:00 p.m.; Friday from 8:00 a.m. until 6:00 p.m.; and
Saturday from 8:00 a.m. until noon.
Libertyville lobby hours are Monday through Friday 8:30 a.m. until 2:00 p.m.. Drive-Thru hours are Monday through Friday 8:00 a.m. until 2:00 p.m.; and Saturday 8:00 a.m. until noon.
Eldon lobby hours are Monday through Thursday 8:30 a.m. until 2:00 p.m.; Friday 8:30 a.m. until 4:00 p.m.; and Saturday from 8:30 a.m. until noon. Drive-Thru hours are Monday through Friday 8:00 a.m. until 4:00 p.m.; and Saturday from 8:00 a.m. until noon.
Keosauqua lobby hours are Monday through Friday 8:30 a.m. until 4:00 p.m.; and Saturday from 8:30 a.m. until noon. Drive-Thru hours are Monday through Friday 8:00 a.m. until 4:00 p.m.; and Saturday from 8:00 a.m. until noon.
Q: What is the cut-off time for deposits?
A: It’s 4:00 p.m. at the bank, by telephone, and for Internet banking.
Q: What are your instructions for wiring funds?
A: All incoming wires to Libertyville Savings bank are received through the Quad City Bank & Trust (QCBT) in Davenport, IA. QCBT’s routing number is 073902232, credit Libertyville Savings Bank’s account #8001760, with further credit to our customer by full name and account number. Cost for an incoming wire is $10.
Q: Did my Internet transfer go through?
A: Internet transfers are a two-step process. First, you submit them, then you confirm it. You receive a confirmation number once you’ve successfully completed a transfer—that’s how you know if it went through or if there was a problem.
If you have any other questions, please stop by the bank,
give us a call at 1-641-472-9839 or contact us by e-mail.